> ## Documentation Index
> Fetch the complete documentation index at: https://guide.crypto-now.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Recover a wrongly-sent token

> When someone sends an unsupported token to one of your client wallets, you can still get it out — by exporting that wallet's private key and moving the token from an external wallet you control.

CryptoNow automatically credits and sweeps the tokens it supports. If a client sends a **token CryptoNow doesn't recognise** (an obscure ERC-20, an LP token, the wrong network's asset) to one of your static client wallets, it won't auto-credit — it simply sits at that address on-chain, untouched.

Because **you hold the keys to every wallet**, nothing is lost. You export the client wallet's private key, import it into any self-custody wallet, and send the token wherever you want.

<Warning>
  Exporting a private key gives **full control of that wallet** to anyone who holds it. Treat this as a break-glass recovery: do it deliberately, never paste the key anywhere untrusted, and consider the wallet's key "spent" afterwards.
</Warning>

<Info>
  **The wallet needs native gas to send the token out.** A client wallet usually keeps a little ETH/BNB/etc. from earlier sweeps. If it's empty, send a small amount of the network's native coin to the wallet address first.
</Info>

## Recover the token

<Steps>
  <Step title="Confirm what's stuck (optional)">
    Paste the client wallet address into a block explorer (Etherscan for EVM). You'll see the incoming token transfer that never got swept.

    <Frame caption="The unrecognised token sitting in the client wallet — received, but never swept to the account wallet.">
      <img src="https://mintcdn.com/crypto-now/Xti386CWLv1YMr_k/images/recover-a-wrongly-sent-token/01-token-on-explorer.png?fit=max&auto=format&n=Xti386CWLv1YMr_k&q=85&s=81e9d75672b7e5141aa9ade0297c570a" alt="Etherscan showing an unrecognised token transferred into a CryptoNow client wallet" width="2030" height="1081" data-path="images/recover-a-wrongly-sent-token/01-token-on-explorer.png" />
    </Frame>
  </Step>

  <Step title="Export the client wallet's private key">
    In CryptoNow, go to **Wallets → Client wallets**, search for the wallet by address, open the **⋮** menu and choose **Show private key**.

    <Frame caption="Wallets → Client wallets → ⋮ → Show private key.">
      <img src="https://mintcdn.com/crypto-now/Xti386CWLv1YMr_k/images/recover-a-wrongly-sent-token/02-show-private-key.png?fit=max&auto=format&n=Xti386CWLv1YMr_k&q=85&s=43ef150d7ac8a15a6acb63c1a067b761" alt="CryptoNow client wallet row with the actions menu open on Show private key" width="2560" height="1351" data-path="images/recover-a-wrongly-sent-token/02-show-private-key.png" />
    </Frame>
  </Step>

  <Step title="Confirm with 2FA">
    Enter the code from **Google Authenticator** and send it. (See [Secure your account](/secure-your-account) if 2FA isn't set up.)

    <Frame caption="2FA gates the key reveal.">
      <img src="https://mintcdn.com/crypto-now/Xti386CWLv1YMr_k/images/recover-a-wrongly-sent-token/03-private-key-2fa.png?fit=max&auto=format&n=Xti386CWLv1YMr_k&q=85&s=328d47e9bf3d2d1f6c8843f317b56ab1" alt="Your private key dialog asking for the Google Authenticator code" width="2560" height="1343" data-path="images/recover-a-wrongly-sent-token/03-private-key-2fa.png" />
    </Frame>
  </Step>

  <Step title="Copy the private key">
    The key is shown once — copy it.

    <Frame caption="Copy the private key (blurred here).">
      <img src="https://mintcdn.com/crypto-now/Xti386CWLv1YMr_k/images/recover-a-wrongly-sent-token/04-private-key-revealed.png?fit=max&auto=format&n=Xti386CWLv1YMr_k&q=85&s=9bbfff606f415580d20b4b0880c40aa4" alt="Your private key dialog with the key value and a copy prompt" width="970" height="479" data-path="images/recover-a-wrongly-sent-token/04-private-key-revealed.png" />
    </Frame>
  </Step>

  <Step title="Import it into an external wallet">
    Open any self-custody EVM wallet — this example uses **Ctrl Wallet**; **MetaMask**, **Phantom**, etc. work too, depending on the token's network. Choose **Add → Import wallet or account → Import with Private Key**, pick the network, paste the key, and give it a name.

    <Frame caption="Import with Private Key.">
      <img src="https://mintcdn.com/crypto-now/Xti386CWLv1YMr_k/images/recover-a-wrongly-sent-token/05-import-with-private-key.png?fit=max&auto=format&n=Xti386CWLv1YMr_k&q=85&s=f97c8399b038d28af0fb3ce8c0bf94ee" alt="External wallet import menu with Import with Private Key option" width="622" height="921" data-path="images/recover-a-wrongly-sent-token/05-import-with-private-key.png" />
    </Frame>

    <Frame caption="Paste the exported key (blurred), select the network, name the account.">
      <img src="https://mintcdn.com/crypto-now/Xti386CWLv1YMr_k/images/recover-a-wrongly-sent-token/06-import-paste-key.png?fit=max&auto=format&n=Xti386CWLv1YMr_k&q=85&s=35c51946d7ae08a086fb88c39752dc73" alt="External wallet Import Private Key screen with network, account name, and key field" width="622" height="921" data-path="images/recover-a-wrongly-sent-token/06-import-paste-key.png" />
    </Frame>
  </Step>

  <Step title="The token appears">
    The imported wallet now shows the stuck token alongside any leftover native gas.

    <Frame caption="The wrongly-sent token is now accessible, with a little ETH on hand for gas.">
      <img src="https://mintcdn.com/crypto-now/Xti386CWLv1YMr_k/images/recover-a-wrongly-sent-token/07-token-now-visible.png?fit=max&auto=format&n=Xti386CWLv1YMr_k&q=85&s=f8056aedf16d097c4b7796be339ce07c" alt="External wallet showing the recovered token and ETH balance" width="622" height="921" data-path="images/recover-a-wrongly-sent-token/07-token-now-visible.png" />
    </Frame>
  </Step>

  <Step title="Send it where it belongs">
    Send the token out — to the client's correct wallet, to your account wallet, or to an exchange. The network fee is paid from the native coin on the wallet.

    <Frame caption="Send the token to the destination of your choice.">
      <img src="https://mintcdn.com/crypto-now/Xti386CWLv1YMr_k/images/recover-a-wrongly-sent-token/08-send-token.png?fit=max&auto=format&n=Xti386CWLv1YMr_k&q=85&s=681ab9cef8cacde7efd85dc1083cb0f4" alt="External wallet send screen with token amount and destination address" width="622" height="921" data-path="images/recover-a-wrongly-sent-token/08-send-token.png" />
    </Frame>

    <Frame caption="Confirm — gas is paid in the wallet's native coin.">
      <img src="https://mintcdn.com/crypto-now/Xti386CWLv1YMr_k/images/recover-a-wrongly-sent-token/09-confirm-send.png?fit=max&auto=format&n=Xti386CWLv1YMr_k&q=85&s=10b356712e67a1003bc4d24a7d5a1584" alt="External wallet confirm-send screen showing from, to, network, and estimated network fee" width="622" height="921" data-path="images/recover-a-wrongly-sent-token/09-confirm-send.png" />
    </Frame>
  </Step>
</Steps>

## Why this happens

CryptoNow sweeps **supported** assets to your account wallets automatically. Anything outside that set — an LP token, a one-off ERC-20, a token sent on a network the wallet wasn't created for — lands at the address but isn't tracked. The static client wallet is a **real on-chain wallet you control**, so the funds are always reachable with its key; this recovery is simply how you reach them.

<Note>
  Send the token to whichever wallet you want it in — typically the client's correct address or your own account wallet — and the recovery is complete.
</Note>