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CryptoNow automatically credits and sweeps the tokens it supports. If a client sends a token CryptoNow doesn’t recognise (an obscure ERC-20, an LP token, the wrong network’s asset) to one of your static client wallets, it won’t auto-credit — it simply sits at that address on-chain, untouched. Because you hold the keys to every wallet, nothing is lost. You export the client wallet’s private key, import it into any self-custody wallet, and send the token wherever you want.
Exporting a private key gives full control of that wallet to anyone who holds it. Treat this as a break-glass recovery: do it deliberately, never paste the key anywhere untrusted, and consider the wallet’s key “spent” afterwards.
The wallet needs native gas to send the token out. A client wallet usually keeps a little ETH/BNB/etc. from earlier sweeps. If it’s empty, send a small amount of the network’s native coin to the wallet address first.

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Recover the token

1

Confirm what's stuck (optional)

Paste the client wallet address into a block explorer (Etherscan for EVM). You’ll see the incoming token transfer that never got swept.
Etherscan showing an unrecognised token transferred into a CryptoNow client wallet
2

Export the client wallet's private key

In CryptoNow, go to Wallets → Client wallets, search for the wallet by address, open the ⋮ menu and choose Show private key.
CryptoNow client wallet row with the actions menu open on Show private key
3

Confirm with 2FA

Enter the code from Google Authenticator and send it. (See Secure your account if 2FA isn’t set up.)
Your private key dialog asking for the Google Authenticator code
4

Copy the private key

The key is shown once — copy it.
Your private key dialog with the key value and a copy prompt
5

Import it into an external wallet

Open any self-custody EVM wallet — this example uses Ctrl Wallet; MetaMask, Phantom, etc. work too, depending on the token’s network. Choose Add → Import wallet or account → Import with Private Key, pick the network, paste the key, and give it a name.
External wallet import menu with Import with Private Key option
External wallet Import Private Key screen with network, account name, and key field
6

The token appears

The imported wallet now shows the stuck token alongside any leftover native gas.
External wallet showing the recovered token and ETH balance
7

Send it where it belongs

Send the token out — to the client’s correct wallet, to your account wallet, or to an exchange. The network fee is paid from the native coin on the wallet.
External wallet send screen with token amount and destination address
External wallet confirm-send screen showing from, to, network, and estimated network fee

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Why this happens

CryptoNow sweeps supported assets to your account wallets automatically. Anything outside that set — an LP token, a one-off ERC-20, a token sent on a network the wallet wasn’t created for — lands at the address but isn’t tracked. The static client wallet is a real on-chain wallet you control, so the funds are always reachable with its key; this recovery is simply how you reach them.
Send the token to whichever wallet you want it in — typically the client’s correct address or your own account wallet — and the recovery is complete.